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Welcome to AchinaSeller.com Knowledge Base!
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1. Can private individuals buy from AchinaSeller?
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Yes, anyone can buy from AchinaSeller.com.
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2. Can AchinaSeller deliver to my country?
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Yes, we deliver to every country.
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3. Shopping Process
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1. registration
2. landing
3. shopping
4. order
5. pay
6. end
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4. Do I have to pay tax?
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Maybe. It depends on what country you are receiving the goods in
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5. How long does it take to deliver the goods?
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Most normal sized orders are sent out within 3 working days.
Courier delivery (UPS, FedEx, DHL) takes 2-4 days depending on your destination.
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6. Is it safe to buy from AchinaSeller?
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Buying from China can be risky... That's why we give you more guarantees than anyone else.
Buying from AchinaSeller is safe, secure, and simple.
AchinaSeller offers you secure payment, guaranteed quality, and guaranteed delivery.
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7. What if the product is broken?
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If any product is faulty, you can return it to China for a replacement or credit.
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8. I Can't Log In
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Please follow the following instructions:
Check your login details. Your login username is the email address you used for registration.
It might be a problem caused by AchinaSeller.com system maintenance - Please wait 30 minutes and try again.
Ensure that cookies from www.AchinaSeller.com are accepted in your browser (Internet Explorer or others).
If nothing works please submit a ticket, our customer service will help you solve it out.
TIP: If you're not sure if the problem is with us or you, please test logging in with a different set of computer, or try different browsers
If you have forgotten your password, please Contact msn：jack@achinaseller.com
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9. How long do orders take to deliver? How long can I receive my products?
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The goods taken to deliver needs 1-3 days after you paid. Shipping needs 4-7 days by express. Total needs 5-10days.
If you have big order and want to special discount, please contact us with seller@achinaseller.com
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10. Payment Methods
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1. Paying with PayPal
PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at AchinaSeller.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
Using PayPal
You do not need to have a PayPal account before ordering from AchinaSeller.com.
1. On your Shopping Cart page, click Check out with PayPal after reviewing your items.
You will then leave AchinaSeller.com and enter PayPal's website.
2. Log in to your PayPal account, or create one if you haven't already.
3. Follow the on-screen instructions given by PayPal.
Advantages of using PayPal:
Payment is traceable. You can trace the status of your payment using your PayPal account.
Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, AchinaSeller.com won't see your credit card number, minimizing the risk of unauthorized use.
2. Paying with Western Union
Using Western Union
1. On your Shopping Cart page, click Continue Checkout after reviewing your items.
2. On the Billing, Shipping & Review page, under Payment Methods, select the Western Union option.
3. After checking the details of your order, click Place Your Order
Your order will now have been placed, but AchinaSeller.com will not start processing your order until you have paid the full amount.
To complete payment of your items by Western Union, go to your local Western Union branch, or go to their website, and follow the instructions.
The beneficiary details for AchinaSeller.com are:
First Name: YongLei
Last Name: wang
Country: CHINA
Address: 102 Number Jianshe Street , xingtai, hebei, China
After successfully transferring the funds, follow the link to the payment details page sent to you by email, fill in the details, and then click Send . You're done!
If you have any further questions regarding your AchinaSeller.com order payment through Western Union, please email: seller@AchinaSeller.com.com
We want to remind all customers that they are responsible for any local Western Union handling fees. Therefore, customers should confirm the total payment amount with their local Western Union.
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11. Policy of refund,repairment and replacement
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We will try our best to make sure the products shipped to our customers are in the best condition.
1. Return and full refund
--Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded.
--Customer will need to send the products back to us, when we receive the products, we will give you a full refund.
2. Replacement
--Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.
3. Repair
--Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.
4. Return and partial refund.
--AchinaSeller.com cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”
--We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.
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